At Labaib, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges.
Returns
Eligibility for Returns
To be eligible for a return, please ensure that:
- The item was purchased within the last 30 days
- The item is in its original packaging
- The item is unused and in the same condition that you received it
- You have the receipt or proof of purchase
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Clearance items
- Items purchased during a sale
- Opened or used perfumes and fragrances (unless defective)
Process for Returns
- Initiate a Return: To initiate a return, please contact our customer support team at [email protected] with your order number and details of the product you wish to return.
- Return Authorization: Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
- Shipping: If your return is approved, we will provide instructions on how to send your item back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Eligibility for Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
Partial Refunds
Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Non-Refundable Items
Several types of goods are exempt from being refunded, including:
- Gift cards
- Clearance items
- Items purchased during a sale
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. We will provide instructions on how to proceed with the exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Lost or Damaged Items
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Labaib Email: [email protected] Address: 413 Eden Heights, Gulberg, Lahore
Thank you for shopping at Labaib. We value your business and are committed to providing a positive shopping experience.